Frequently Asked Questions
Find answers to the most frequently asked questions here.
Product availability
The items offered on Original House are displayed according to their availability at the time of your visit.
The catalogue is updated regularly to showcase the products currently offered.
Some items may be temporarily unavailable depending on the collections and arrivals.
When a product is no longer available, this is clearly indicated on its product page.
Availability may change between product viewing and order confirmation.
All the information visible on the store is presented to allow you to make your choice with ease.
How does the ordering, preparation and delivery process work?
The prices and information displayed on the store are clearly indicated to facilitate your choice.
Once the order is validated, it is carefully prepared within an average of 2 to 4 working days.
After preparation, the package is handed over to the carrier for delivery.
Delivery usually takes place within 4 to 6 working days after dispatch.
Delivery times may vary depending on the destination and the order period.
All relevant information is provided as the order is processed.
How can we contact you?
You can contact us at any time via the shop's Contact page. A form is available for you to send us your request, and we will respond as soon as possible.
How is personal data processed?
At Original House, the protection of personal data is a priority.
The information you provide during your visit or order is handled with care.
Payment data is handled by specialized services and secure systems.
The information collected is used solely for the proper functioning of the store and for order tracking.
They are only used to provide you with a smooth and enjoyable shopping experience.
Their processing complies with applicable rules and the privacy policy.